Help

During your studies at OP you may need advice in understanding Polytechnic policies and procedures, or support regarding your rights and responsibilities or other concerns.

OPSA has professional and dedicated staff responsible for ensuring that student concerns are raised and handled in a non-judgmental manner and to achieve a resolution acceptable to the student wherever possible.


Advocacy, Appeals & Cheating Accusations

OPSA is ready to help you with guidance and support, or even act on your behalf, in preparing cases for Disputes over Grades or Assessment, Plagiarism, Disciplinary action and other Hearings and Appeals at OP, and issues with your Landlord.

Contact an OPSA Advocate for more information or help.

Resources:

  • How to Write an Appeal Letter (watch this space or contact OPSA in the meantime)
  • Accused of Cheating or Plagiarism? (watch this space or contact OPSA in the meantime)

OP Policies:


Complaints

Students who are experiencing problems with Otago Polytechnic or StudyLink can make an official complaint.  OPSA is here to help you with this process.

Contact an OPSA Advocate for more information or help.

OP Policies:


Harassment

You have the right to enjoy your time at OP without being made uncomfortable about your age, gender, race, religion, or sexuality. If you think you are experiencing harassment from another student or a staff member, contact OPSA.

Contact an OPSA Advocate for more information or help.

OP Policies:


Landlord Issues

Check out your rights and responsibilities under Residential Tenancies Act, OPSA can help you with this.

Resolving disputes process:

  • Contact your landlord about what’s wrong, and say what a good solution might be.
  • If that doesn’t work send you landlord a 14 Day Notice that they are failing to meet their responsibilities.
  • If that doesn’t work contact the Department of Building and Housing they may be able to help, or you can take the issue to mediation.
  • If the dispute is not resolved by mediation, then you can have the matter referred to the Tenancy Tribunal.
  • If the mediator or Tribunal make an order that the other party does not meet, there are steps to take to enforce an order.

OPSA is here to assist you at any stage of the above process.

Contact an OPSA Advocate for more information or help.

Resources:


Financial Help

Check out OPSA’s Grants & Hardship assistance.


Other Help & Support

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